Apps crash for lots of reasons. Memory issues (maybe caused by another app “hogging memory” etc) are a common factor. Switching between signals can also sometimes cause issues (eg moving between WiFi and 4G just at a crucial point in comms). A corruption in the installed app could be a cause too.
Running an old version of the app, or an old version of the operating system, can additionally cause things to go wrong.
Also, smart devices don’t last forever or could just have hardware issues – this even applies even with newer devices. With this in mind we have a guide regarding device age here
You can attempt the following actions and checks, in the order shown, before seeking support.
IMPORTANT NOTE:If there are pending uploads or data still on forms waiting to sync, then under no circumstances should the FormsFly app be uninstalled. If the FormsFly app is uninstalled and reinstalled then all data will be lost. There is nothing we can do to recover this after a reinstall. |
If the issue persists after those actions then it my be necessary to reinstall the app but please note once again that this will cause any unsynchronised data to be lost. If in doubt, contact us before doing this. |
If the FormsFly app is crashing on your device, then get in touch and we will do our best to advise. We will need to know a few things.
We cannot see your device directly, so it also helps a lot if you can supply us with a crash report. The instructions for this can be found here (for Android devices):